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Privacy Policy

1. INTRODUCTION
This Privacy Policy explains how ShipXcel (“ShipXcel,” “we,” “us,” or “our”) collects, uses, stores, and protects personal and corporate data when clients, partners, or users interact with our website and its subdomains, client portals, or any services we provide.ShipXcel complies with:
• GDPR
• EU ePrivacy Directive
• International AML/KYC regulatory requirements
• Maritime and global trade compliance standards
• Google Analytics, Google Search Console, and Google Ads policiesBy accessing or using ShipXcel’s Website or associated online services, you agree to the practices described in this Privacy Policy.2. DATA WE COLLECT2.1. IDENTITY DATA (INDIVIDUALS)
We may collect:
• Full name
• Date of birth (where required)
• Government-issued identification
• Proof of address
• Personal contact information
• Financial documents when required for compliance
• Documents submitted via website forms or portals2.2. CORPORATE VERIFICATION DATA (KYB)
For business clients, we may collect:
• Certificate of Incorporation
• Company registration and tax documents
• Articles of Association or governing documents
• Certificate of Good Standing
• Business address verification
• Information on directors, officers, and controlling persons
• Ownership and shareholding structure
• Compliance and financial documentation2.3. AUTHORIZED PERSON VERIFICATION
When an individual represents a company, we may collect:
• Identification documents
• Proof of authority
• Role and relationship within the company2.4. CONTACT INFORMATION
• Email address
• Phone number
• Business address2.5. TRANSACTION & OPERATIONAL DATA
• Cargo descriptions
• Commodity details
• Shipping instructions
• Uploaded documents
• Contract and transaction records2.6. TECHNICAL DATA
Automatically collected:
• IP address
• Browser and device information
• Access logs
• Session activity
• Website usage
• Security logs3. HOW WE USE YOUR DATA
ShipXcel processes data for:
• Providing and coordinating our services
• Processing quotations, bookings, and inquiries
• AML/KYC/KYB verification
• Sanctions and trade compliance
• Fraud prevention and operational integrity
• Operating secure client portals and online forms
• Ensuring secure account access
• Improving website security, stability, and performance
• Meeting legal and regulatory obligations
• Analytics, diagnostics, and advertising compliance
• Operational communicationShipXcel does not use personal data for unsolicited marketing without consent.4. IDENTITY VERIFICATION, AML & COMPLIANCE PROCESSING
ShipXcel performs due diligence in accordance with:
• AML/CTF laws
• KYC (Know Your Customer) requirements
• KYB (Know Your Business) obligations
• Sanctions screening
• Financial crime prevention
• Global trade complianceVerification requirements may include:Individuals:
• ID documents
• Proof of address
• Financial documentation (when necessary)Companies:
• Incorporation documents
• Tax certificates
• Ownership and director information
• Proof of authority
• Other compliance documentsVerification is mandatory to access ShipXcel services.5. USE OF THIRD-PARTY SYSTEMS & PLATFORMS
ShipXcel uses secure, industry-standard systems to operate:
• Online forms
• Document submission tools
• Client portals
• Operational and logistics platforms
• Cloud-based infrastructure
• Authentication and workflow systemsThese systems process data solely for service delivery and compliance.
For security reasons, ShipXcel does not publicly disclose all internal systems or providers.6. LEGAL BASIS FOR PROCESSING
We process personal data under:
• Contractual necessity
• Legal and regulatory obligations
• Legitimate business interests
• Consent (where required)7. DATA SECURITY
ShipXcel applies robust security measures, including:
• Restricted access controls
• Encrypted communications
• Monitoring for compliance and fraud
• Secure portal infrastructure
• No plain-text password storage
• Protection against unauthorized scraping or data harvesting8. ANALYTICS, PERFORMANCE MONITORING & ADVERTISING
ShipXcel uses:✔ Google Analytics
For performance, traffic insights, diagnostics, and security metrics.✔ Google Search Console
For indexing, diagnostics, and security monitoring.✔ Google Ads (Non-Personalized Advertising Only)
For aggregated advertising performance measurement.Data may include:
• Pages visited
• Time spent on site
• Device and browser type
• General non-precise region
• Performance and error logsImportant:
• No personalized ads
• No behavioral targeting
• No data sale
• No personally identifiable data shared with advertising or analytics partners
• Users may opt out via browser settings or official Google tools9. COOKIES
Our Website uses cookies for:
• Functionality
• Security
• Performance
• Analytics
• Non-personalized advertising measurementUsers may disable cookies through browser settings.10. DATA SHARING
Data may be shared for operational or legal reasons only.Operational:
• Carriers
• Shipowners
• Port agents
• Logistics partners
• Transaction counterpartiesLegal:
• Regulatory authorities
• Law enforcement
• Courts
• Government agenciesShipXcel never sells, rents, or trades personal or corporate data.11. INTERNATIONAL TRANSFERS
Data may be processed or stored in jurisdictions outside the user’s country, with appropriate safeguards in place.12. DATA RETENTION
We retain data only for:
• Legal and regulatory compliance
• AML/KYC/KYB requirements
• Service fulfillment
• Dispute resolution
• Fraud prevention
• Internal recordkeepingAfter required retention periods, data is securely deleted or anonymized.13. YOUR RIGHTS
Users may request:
• Access to their data
• Correction of inaccuracies
• Deletion (where legally permitted)
• Restriction of processing
• Objection to processing
• Data portability
• Withdrawal of consent (where applicable)Requests may be sent to:
[email protected]14. CHILDREN’S DATA
ShipXcel does not knowingly process data of individuals under 18 years of age.15. EXTERNAL LINKS
ShipXcel is not responsible for the privacy practices of external websites linked from our Website.16. UPDATES TO THIS POLICY
ShipXcel may update this Privacy Policy to reflect operational, legal, or regulatory changes.
Updated versions will include a revised Effective Date.

Contact Us

Effective Date: October 24, 2025
Legal Entity: Aviel International Corporation Sh.p.k
Trade Name: ShipXcel
Registered Address: Teodor Keko Street, No. 4/17, Tirana 1001, AlbaniaLegal & Compliance: [email protected]