Privacy Policy
1. IntroductionThis Privacy Policy explains how ShipXcel (“ShipXcel,” “we,” “us,” or “our”) collects, uses, stores, and protects personal and corporate data when clients, partners, or users interact with our website, Platform, mobile application, client portal, or any services we provide.ShipXcel complies with:GDPREU ePrivacy DirectiveInternational AML/KYC regulatory requirementsMaritime and global trade compliance standardsGoogle Analytics, Google Search Console & Google Ads requirementsApp Store & Google Play privacy rulesBy using ShipXcel services, you agree to the practices described in this Privacy Policy.2. Data We Collect
2.1. Identity Data (Individuals)We may collect:• Full name
• Date of birth (where required)
• Government-issued identification (passport, ID card, driver's license)
• Proof of address (utility bill, bank statement, government document)
• Personal contact information
• Financial documents when required for compliance
• Any documents you submit through forms, portals, or in-app uploads2.2. Corporate Verification Data (KYB)For business clients, we may collect:• Certificate of Incorporation
• Company registration documents
• Tax or VAT certificate
• Articles of Association or governing documents
• Certificate of Good Standing
• Business address verification
• Information on directors, officers, and controlling persons
• Ownership and shareholding structure
• Supporting financial or compliance documentation2.3. Authorized Person VerificationWhen an individual acts for a company, we may collect:• ID of the authorized person
• Proof of authority (authorization letter, mandate, board resolution, corporate email verification, etc.)
• Relationship and role within the company2.4. Contact Information• Email address
• Phone number
• Business address2.5. Transaction & Operational Data• Cargo descriptions
• Commodity details
• Shipping instructions
• Uploaded documents
• Trade, contract, and transaction records2.6. Technical DataAutomatically collected:• IP address
• Browser & device information
• Access logs
• Session activity
• Platform usage
• Security logs3. How We Use Your DataShipXcel processes data for:• Providing and coordinating our services
• Processing quotations, bookings, and inquiries
• Conducting identity verification, AML/KYC/KYB checks
• Ensuring compliance with sanctions and trade laws
• Preventing fraud and protecting operational integrity
• Operating digital forms and client portals
• Enabling secure access to accounts and services
• Improving website and mobile app performance
• Meeting legal and regulatory obligations
• Analytics and advertising compliance
• Communication and operational notificationsWe do not use personal data for unsolicited marketing without consent.4. Identity Verification, AML & Compliance ProcessingShipXcel operates in a regulated international industry.
We conduct due diligence to comply with:• AML/CTF laws
• KYC (Know Your Customer) requirements
• KYB (Know Your Business) obligations
• Sanctions screening
• Financial crime prevention
• International trade complianceRequired verification may include:Individuals:• Identity documents
• Proof of address
• Financial documents (when needed)Companies:• Incorporation documents
• Tax certificates
• Ownership & director information
• Proof of authority
• Compliance-related documentsVerification is mandatory for service eligibility.5. Use of Third-Party Systems & PlatformsShipXcel uses secure, industry-standard digital systems to operate:• Online forms
• Document submission tools
• Client portals
• Logistics and operational platforms
• Cloud-based storage
• Communication systems
• Authentication & workflow systemsThese systems process data only for service delivery and compliance purposes.We do not name or disclose internal software or providers for security reasons.6. Legal Basis for ProcessingWe process personal data under:• Contractual necessity
• Legal and regulatory obligations
• Legitimate business interests
• Consent (where legally required)7. Data SecurityShipXcel applies strong security measures:• Restricted access
• Secure and encrypted transmission
• Compliance monitoring
• Fraud prevention
• No plain-text password storage
• Secure client portal architecture
• No unauthorized data scraping or tracking8. Analytics, Performance Monitoring & AdvertisingShipXcel uses:✔ Google AnalyticsFor performance, usage insights, stability, security, and traffic analysis.✔ Google Search ConsoleFor site diagnostics, indexing, and security issues.✔ Google Ads (Non-Personalized Ads Only)For advertising reach and performance measurement.Data collected may include:• Pages visited
• Time spent on site
• Device type
• Browser type
• General region (non-precise)
• Performance errors and diagnosticsImportant:• We do not use personalized/behavioral ads.
• We do not sell or share personal data with advertisers.
• No personally identifiable data is stored by analytics tools.
• Users may opt out through browser settings or Google tools.9. CookiesOur website uses cookies for:• Functionality
• Security
• Analytics
• Advertising measurement (non-personalized)
• Site performanceUsers may disable cookies via browser settings.10. Data Sharing
Operational Reasons:Shared only as necessary with:• Carriers
• Shipowners
• Port agents
• Logistics partners
• Counterparties involved in transactionsLegal Obligations:Shared with:• Regulators
• Enforcement bodies
• Courts
• Government authoritiesShipXcel never sells or trades personal or corporate data.11. International TransfersData may be processed globally with appropriate safeguards in place.12. Data RetentionWe retain data only as long as needed for:• Legal obligations
• AML/KYC/KYB requirements
• Service fulfillment
• Dispute resolution
• Fraud prevention
• Internal recordkeepingAfter retention periods, data is securely deleted or anonymized.13. Your RightsUsers may:• Access their data
• Correct inaccurate data
• Request deletion (where permitted)
• Restrict processing
• Object to processing
• Request portability
• Withdraw consent (where applicable)Requests: [email protected]14. Children’s DataWe do not knowingly process or serve individuals under the age of 18.15. External LinksShipXcel is not responsible for the privacy practices of external websites or linked services.16. Updates to This PolicyWe may update this Privacy Policy to reflect operational, regulatory, or legal changes.The updated version will include a revised Effective Date.17. Contact InformationGeneral Contact: [email protected]Legal & Compliance: [email protected]Registered Address: Teodor Keko Street, No. 4/17, Tirana 1001, Albania18. Mobile App Privacy AddendumThis addendum applies to any ShipXcel mobile application.18.1. Additional Mobile Data Collected• Device model & OS
• App version
• Diagnostic and crash data
• Mobile performance metrics
• Session activity
• Authentication logs18.2. Mobile PermissionsDepending on your device, the app may request:Camera accessDocument scanning, ID capture, and document uploads.Photo Library / File AccessUploading existing documents.NotificationsOperational alerts, compliance reminders, and updates (if opted-in).Internet AccessRequired for Platform and client portal continuity.ShipXcel does not access contacts, messages, microphone, or personal files outside what you explicitly upload.18.3. Mobile Authentication & Portal AccessApp authentication may process:• Email
• Encrypted password
• Multi-factor tokens
• Session identifiers18.4. Mobile AnalyticsUsed only for:• App stability
• Crash diagnosis
• Performance improvement
• SecurityNo behavioral tracking.18.5. Location InformationShipXcel does not collect precise GPS location.
Only general regional information may be inferred for analytics.18.6. In-App Forms & SubmissionsAny data submitted via the mobile app is processed in accordance with this Privacy Policy.18.7. Your Choices (Mobile)You may:• Disable app analytics
• Turn off notifications
• Change permissions
• Delete the app to stop all app-specific processing
Contact Us
Effective Date: October 24, 2025
Legal Entity: Aviel International Corporation Sh.p.k
Trade Name: ShipXcel
Registered Address: Teodor Keko Street, No. 4/17, Tirana 1001, AlbaniaLegal & Compliance: [email protected]Tax: Registered in Albania
Scope: Global freight forwarding, shipbroking, and commodity brokerage services